Refund policy

We want you to actually wear what you buy. If a piece is not right, here is exactly how it works.

30-day returns

You can return any unworn item within 30 days of delivery for a full refund of the item price. Email hello@verlynco.com with your order number and we will reply within one business day with return instructions. Please do not send anything back before contacting us — returns sent without instructions cannot be traced to your order.

To be accepted, an item must be in new condition: unworn, undamaged and returned with its original box and pouch.

How returns are sent

Returns are sent back to us by mail. Return postage is paid by you, unless the item arrived faulty, damaged or was not what you ordered — in those cases we cover everything. We do not charge a restocking fee.

Refunds, not exchanges

We do not offer exchanges. We refund the item price to your original payment method, and you are welcome to place a new order for the size or style you would rather have.

Orders under $75

Because our parcels travel a long way, sending a low-value item back is often more expensive than the item itself. For orders under $75 we will usually refund you without asking you to return anything — we will confirm this in our reply.

100-day tarnish-free guarantee on gold-plated pieces

Our gold-plated pieces are 18K gold electroplated over a stainless- or titanium-steel core. If one of them tarnishes, fades or discolours within 100 days of delivery under normal wear, email us a photo and we will ship a replacement free of charge. You keep the original — nothing needs to be sent back.

The guarantee covers gold-plated steel only. It does not cover solid sterling silver, freshwater pearl, mother-of-pearl, brass, copper or plated alloy pieces, because those materials oxidise, patinate or need special care by nature. Every product page states which material the piece is made from. The guarantee also does not cover damage from impact, scratching, abrasive cleaners, bleach or industrial chemicals.

Damaged, faulty or wrong items

Email us a photo within 14 days of delivery and we will send a replacement or refund you in full, whichever you prefer. You will not need to return anything and you will not pay any shipping.

How refunds are issued

Approved refunds are issued to your original payment method within 5 business days of us receiving the return. Depending on your bank or card issuer it can take a further 5–10 days to appear on your statement. Original shipping charges are refunded only when the return is due to our error or a faulty item.

Cancelling an order

Email us as soon as possible after ordering. If the parcel has not yet been dispatched we will cancel and refund it in full. Once it has been dispatched, the return process above applies.