We want you to actually wear what you buy. If a piece is not right, here is exactly how it works.
30-day returns
You can return any unworn item within 30 days of delivery for a full refund of the item price. Email hello@verlynco.com with your order number and we will reply within one business day with instructions. Please do not send anything back before contacting us — returns sent without instructions cannot be traced to your order.
To be accepted, an item must be unworn, undamaged and returned in whatever packaging it arrived in.
Orders under $75
Because we ship internationally, sending a low-value item back is often more expensive than the item itself. For orders under $75 we will usually refund you without asking you to return anything — we will confirm this in our reply.
Rings and sizing
Adjustable and open-band rings fit most fingers without a size. For our sized rings, please check the size guide on the product page before ordering — a sized ring that has been worn cannot be returned.
100-day guarantee on gold-plated steel pieces
Most of our gold pieces are plated over a stainless- or titanium-steel core. If one of those tarnishes, fades or discolours within 100 days of delivery under normal wear, email us a photo and we will ship a replacement free of charge. You keep the original — nothing needs to be sent back.
The guarantee covers gold-plated steel only. Sterling silver darkens naturally over time, and our plated brass, alloy and copper pieces age and patina — that is the nature of those metals, not a fault. Each product page says which material you are buying.
The guarantee does not cover damage from impact, scratching, abrasive cleaners, bleach or industrial chemicals.
Damaged, faulty or wrong items
Email us a photo within 14 days of delivery and we will send a replacement or refund you in full, whichever you prefer. You will not need to return anything and you will not pay any shipping.
How refunds are issued
Approved refunds are issued to your original payment method within 3–5 business days. Depending on your bank or card issuer it can take a further 5–10 days to appear on your statement. Original shipping charges are refunded only when the return is due to our error or a faulty item.
Cancelling an order
Email us as soon as possible after ordering. If the parcel has not yet left the warehouse we will cancel and refund it in full. Once it has been dispatched, the return process above applies.
Questions
Email hello@verlynco.com. We answer within one business day, Monday to Friday.
Verlyn & Co, Vesterbrogade 16, 9400 Nørresundby, Denmark.